1.
Brugnoli, Gianluca. (2009). Connecting the Dots of User Experience. The design of an interaction system: a tool to analyze and design the user experience.
A Guide to Service Blueprint: https://www.dga.or.th/wp-content/uploads/2019/09/file_26e487aea69af163911dc4f6e6b8abd4.pdf
Blueprint figma template: https://www.figma.com/community/file/790797198840854117/Service-Blueprinting-Kit